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Privacy Policy

31 August 2025

1. Introduction

Welcome to Dashubs ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

  • Phone Number: Required for account creation and verification

  • Location Data: For location-based product recommendations and seller proximity

  • Profile Information: Display name, profile picture, and other optional profile details

  • Communication Data: Messages sent through our in-app messaging system

2.2 Product and Event Information

  • Product listings including descriptions, images, videos, and categories

  • Event details including descriptions, venue, date, time, and media

  • User interactions with products and events (views, likes, engagement time)

2.3 Usage and Analytics Data

We automatically collect:

  • Device information (device type, operating system, unique device identifiers)

  • App usage data (features used, time spent, navigation patterns)

  • Analytics data through PostHog for improving user experience

  • Crash logs and performance data

2.4 User-Generated Content

  • Reviews and ratings

  • Chat messages and media shared through messaging

  • Reported content and feedback

3. How We Use Your Information

We use the collected information for:

  • Account Management: Creating and maintaining user accounts

  • Service Provision: Enabling product/event browsing, listing, and communication

  • Personalization: Providing location-based and preference-based recommendations

  • Safety and Security: Phone number verification and fraud prevention

  • Analytics: Understanding user behavior to improve our services

  • Communication: Sending service-related notifications and updates

  • Content Moderation: Automated content filtering and user report processing

4. Information Sharing and Disclosure

4.1 We DO NOT Share Your Information With Third Parties

We do not sell, trade, or otherwise transfer your personal information to third parties for commercial purposes. We do not display third-party advertisements or share data with advertising networks.

4.2 Limited Sharing Within Platform

  • Your profile information is visible to other users

  • Your product and event listings are publicly visible on the platform

  • Chat messages are visible only to conversation participants

4.3 Legal Requirements

We may disclose your information if required by law or to:

  • Comply with legal processes

  • Protect our rights and safety

  • Investigate fraud or security issues

  • Enforce our Terms and Conditions

5. Data Storage and Security

5.1 Data Storage

  • Your data is stored securely using Supabase infrastructure

  • We implement appropriate technical and organizational measures to protect your data

  • Data is stored primarily in servers located outside Malaysia but with appropriate security measures

5.2 Data Retention

  • Active Accounts: Data retained while account is active

  • Account Deletion: Personal data deleted within 30 days of deletion request

  • Anonymous Data: Conversations and reviews become anonymous after account deletion

  • Legal Compliance: Some data may be retained longer if required by law

6. Your Privacy Rights

6.1 Access and Control

  • View and edit your profile information within the app

  • Delete your listings and content

  • Block other users

  • Report inappropriate content

6.2 Account Deletion

  • Request complete account deletion by filling the form at www.dashubs.com/user-delete

  • Upon deletion, personal information is removed within 30 days

  • Conversations and reviews become anonymous but remain on the platform

6.3 Communication Preferences

  • Control notification settings within the app

  • Opt-out of promotional messages (service notifications may continue)

7. Children's Privacy

Our Service is intended for users aged 12 and above. We do not knowingly collect personal information from children under 12. If you become aware that a child has provided personal information, please contact us so we can take appropriate action.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the updated Privacy Policy in the app

  • Updating the "Last Updated" date

  • Sending notifications for significant changes

Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

9. Contact Information

If you have questions about this Privacy Policy or our data practices, contact us:

Email: info@dashubs.com
WhatsApp: +601130273782
Website: www.dashubs.com

10. Governing Law

This Privacy Policy is governed by the laws of Malaysia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of Malaysian courts.

Dashubs
Online Marketplace Platform
Malaysia

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